UI/UX design for edtech startup

Background

Please describe your company and your position there.

We are an edtech startup building a new kind of Learning and Development (L&D) platform that connects employees to unique teachers -- from pro athletes, FBI agents, top professors, social justice advocates, and more.

Opportunity / challenge

For what projects/services did your company hire Digital Butlers?

We hired Digital Butlers for a full redesign of our website. We required a complete revamp of the website's structure, as well as a visual identity refresh.

Solution

How did you select this vendor?

I worked with DB in the past on another project for a fintech startup in NYC. I found them on the webflow marketplace and got in touch with them. After a long vetting process, I ended up selecting DB out of more than 7 vendors.

Describe the project in detail and walk through the stages of the project.

We provided the team with a brief, describing what we need and what's the long-term vision. There was a high level structure with specific details on what each part of the website should achieve. We then worked with the DB designers to make sure that they understand what we need. The designers prepared the wireframes with a specific narrative. Once we agreed on the wireframes, we got to see the final designs. The were much better than what we expected.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 manager
• 1 UX/UI designer

Results & feedback

Can you share any outcomes from the project that demonstrate progress or success?

The final designs deliverables were above our expectations. We went through every single small detail. All the team gave their thumbs up to the final design. We're planning to move to the development phase very soon.

How effective was the workflow between your team and theirs?

Very effective. We had 2 calls per week, each call was under 1 hour or 30 minutes respectively. All the work is done on time, strictly according to our schedule.

What did you find most impressive or unique about this company?

They understand UX/UI and they also can do mobile very well, which most vendors suck at. Their communication is spot on and I liked their attention to detail. Also, they care about the final outcome, which is super important.

Are there any areas for improvement or something they could have done differently?

I can't think of anything right now.