Website dev & maintenance for software solutions provider

Background

Please describe your company and your position there.

We are the provider of an innovative software solution that meets the diverse needs of Molecular, Clinical, and Anatomic Pathology laboratories nationwide. Director of Marketing.

Opportunity / challenge

For what projects/services did your company hire Digital Butlers, and what were your goals?

A couple of years ago, we were looking for a technical support business. We tried to find a company that could resolve our issues with web development and support of our Webflow website. And Digital Butlers was the company that suits us perfectly.

Solution

How did you select this vendor and what were the deciding factors?

I find DB in the Webflow Popular Designers list that was available for hire: https://webflow.com/designers/hire. They have a solid portfolio in their profile so we get in contact via Telegram. After the conversation about the project, we started our work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

DB's primary task was to do ongoing modifications and updates to the structure and functionality of our website. We are having meetings with the developer, and project manager and discussing in detail the upcoming changes. We also preparing the detailed task cards in Notion to manage our progress. During the work, the team is always in contact and not only completed the current tasks but also offering great ideas. Right now, a lot of work has been done to improve the website and we are moving forward every month.

How many people from the vendor's team worked with you, and what were their positions?

I’m working with project manager.

Results & feedback

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result we’ve got a website, that was upgraded several time with not only layout changes, but also with some functioanl updates.

Describe their project management style, including communication tools and timeliness.

We mostly used Telegram to discuss tasks in the beginning. We also had e-mail conversations & Google meet. But right now we are mainly using Slack and Notion. The process of communicating is simple and straightforward.

What did you find most impressive or unique about this company?

The Digital Butlers team is really concerned about employers. They work fast and are highly professional. They also focus on understanding our requests and helping us to find the best way to solve tasks.

Are there any areas for improvement or something they could have done differently?

No, everything is great.