Design & Development Services for tech company

Background

Please describe your company and your position there.

I am the CEO & Co-Founder of WOWMI. We are a technology company that produces content to help our Members be recognized as experts in their field.

Opportunity / challenge

For what projects/services did your company hire Digital Butlers, and what were your goals?

When you create content at scale, you'll run into issues. You need a way of developing a myriad of marketing assets in a click of a button. You need to synthesize a very specialized role and make it approachable for someone with little to no experience. We partnered with digital Butlers because we needed help making a dream on a napkin a reality. A dream where we could provide low-cost content solutions to our members at scale.

Solution

How did you select this vendor and what were the deciding factors?

Fortunately, we were referred to Digital butlers through an existing design partner. Our relationship over the years has grown as our needs have grown. It was a natural progression.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There are too many projects to list in detail, so I will give an overall look. Website Design, App Design, Web Development. Software development. These projects all range from automated website building to post-production delivery. We are still refining these projects as we speak.

How many people from the vendor's team worked with you, and what were their positions?

We have a series of UX, UI, Front End, Backend, Project managers that are all part of the team. At most, we've had 10 team members all working together.

Results & feedback

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platforms we are designed as so impactful it's hard to measure directly. Workforce expenditure through automations will be reduced by around 70%. Cost to supply our platform will be reduced by 50%. Cost to post produce our content will be reduced by almost 85%. Not to mention the time and personnel savings, too. We haven't delved into the exact metrics yet.

Describe their project management style, including communication tools and timeliness.

We have multiple layers of developments. Support. Development. Design. Retouching, so we primarily use Kaiten and Monday.com. Meetings are organized and scheduled on Monday & Friday with communication via Slack during the week.

What did you find most impressive or unique about this company?

One of the best parts of my day is finding out how we progressed in our mission. The dedication it takes to show up day in and day out is what has impressed me the most about this company. You will never progress in business if you don't have a team that is consistent. You will never progress in business if you don't have a team that is dedicated. They are both.

Are there any areas for improvement or something they could have done differently?

Yes. We continually have on-going discussions about more transparency and better communication. I don't think this is exclusive to DB, it's just part of growing a technology business. You don't always know what is around the corner, but after years, you should know how to respond...and deal less with reacting.